Privacy Policy

1. Introduction

We are pleased that you are interested in our websites www.ev-ig.com and www.ev-charger-shop.com and in our products and services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our websites, use our services, or create a user account. By using our services and/or creating a user account, you accept the terms of this Privacy Policy and our General Terms and Conditions and expressly consent to the collection, use, disclosure, storage, and protection of your personal data as described here.

Protecting your privacy is very important to us. The following sections provide detailed information on how we handle your data in accordance with the EU General Data Protection Regulation (GDPR) and applicable German data protection law.

2. Data Controller

The controller responsible for data processing on these websites is:

EV-IG GmbH
Isekai 1a
20249 Hamburg
Germany
Email: info@ev-ig.com

If you have any questions about this Privacy Policy or about data protection at EV‑IG, you may contact us at any time using the contact details above.

3. Server Log Files / Access Data

You can visit our websites without telling us who you are. When you access our websites, certain access data are automatically stored in so‑called server log files. These may include:

  • Name and URL of the requested file
  • Date and time of access
  • Amount of data transferred
  • Browser type and version
  • Operating system used
  • Referrer URL (previously visited page)
  • Host name of the accessing device
  • IP address
  • Requesting provider

These data are processed solely to ensure the smooth operation of the websites, maintain IT security, and improve our services. They do not allow us to draw any direct conclusions about your identity. The legal basis for this processing is our legitimate interest pursuant to Art. 6(1)(f) GDPR.

4. Personal Data and Purposes of Processing

4.1 Definition of personal data

“Personal data” means any information relating to an identified or identifiable natural person, such as name, address, telephone number, email address, payment details for paid services or purchases, as well as shipping and billing information.

Data that have been anonymized or aggregated so that they can no longer be attributed to a specific person (either alone or in combination with other data) are not considered personal data.

4.2 Data you provide to us

We collect, process, and store personal data and data about the devices you use (including mobile devices) when you:

  • Access our services or websites
  • Create an optional user account
  • Send us information via a web form
  • Add or update information in your user account
  • Place orders for products or services
  • Participate in dispute resolution
  • Contact us in connection with our services (e.g. via contact form or email)

Which data are collected is evident from the respective input forms or from the information you provide to us.

4.3 Purposes and legal bases

We use the data collected for the following purposes:

  • To provide, operate, and improve our websites and services
  • To set up and manage user accounts
  • To process and fulfil orders and contracts
  • To communicate with you regarding your account, orders, or inquiries
  • To provide customer service and support
  • To comply with legal obligations (e.g. tax and commercial law retention obligations)

The legal bases for processing are Art. 6(1)(b) GDPR (performance of a contract or steps prior to entering into a contract), Art. 6(1)(c) GDPR (legal obligation), and Art. 6(1)(f) GDPR (legitimate interests in efficient and secure business operations). Where required, processing is based on your consent pursuant to Art. 6(1)(a) GDPR.

4.4 Account deletion and retention

After complete performance of the contract or deletion of your user account, your data will be restricted from further use and deleted after expiry of statutory retention periods under tax and commercial law, unless you have expressly consented to further use of your data or we are legally permitted to retain and use the data for other purposes as explained in this Privacy Policy.

You may delete your account at any time, either by using the relevant function in your account or by sending us a request via the contact details provided.

5. Disclosure of Data

5.1 Fulfilment of contracts

For the performance of contracts and the fulfilment of orders, we may share your personal data with third parties where this is necessary, including:

  • Shipping and logistics providers for the delivery of goods
  • Payment service providers and banks for processing payments

The scope of the transmitted data is limited to what is necessary for the respective purpose. The legal basis is Art. 6(1)(b) GDPR.

5.2 Other recipients

We may also use carefully selected service providers (processors) to support us with IT services, hosting, analytics, or customer communication. These processors are contractually bound in accordance with Art. 28 GDPR and may only process data according to our instructions.

Data will only be transferred to third countries outside the EU/EEA if this is necessary for the provision of our services and if the conditions of Art. 44 et seq. GDPR (e.g. adequacy decision or standard contractual clauses) are fulfilled.

6. Newsletter

If you subscribe to our email newsletter, we use the data required for this purpose or the data you provide separately in order to send you our newsletter by email. The legal basis is your consent pursuant to Art. 6(1)(a) GDPR.

You can withdraw your consent and unsubscribe from the newsletter at any time, either by using the unsubscribe link in each newsletter or by contacting us via the contact details provided.

7. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in our services, legal requirements, or technical developments. All changes will be published on this page and, where required, we will inform you via our website and/or by email. Unless otherwise specified, changes take effect 30 days after publication.

8. Withdrawal of Consent

If you withdraw your consent to the use or disclosure of your personal data for purposes described in this Privacy Policy, we may no longer be able to provide you with access to certain services or to all services and customer support described herein. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Cookies

Our websites use cookies in order to make your visit more attractive and to enable the use of certain functions.
Cookies are small text files that are stored on your device.

We use:

  • Session cookies: These are deleted after you close your browser.
  • Persistent cookies: These remain on your device and allow us to recognize your browser on your next visit.

You can configure your browser to inform you about the use of cookies and decide on a case‑by‑case basis whether to accept them, to refuse them generally, or to delete them. If you disable cookies, some functions of our websites may be limited. The legal basis for technically necessary cookies is Art. 6(1)(f) GDPR; for all other cookies we rely on your consent pursuant to Art. 6(1)(a) GDPR in conjunction with Art. 5(3) ePrivacy Directive / TTDSG.

10. Web Analytics and Online Advertising

10.1 Google Analytics

Our websites use Google Analytics, a web analytics service provided by Google Ireland Limited (Google). Google Analytics uses cookies to help analyze how users use the website. The information generated by the cookie about your use of the website is usually transmitted to a Google server in the USA and stored there.

IP anonymization is activated on our websites. This means your IP address is shortened by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area before transmission. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there.

Google processes this information on our behalf to evaluate website usage, compile reports on website activity, and provide us with other services related to website and internet use. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data.

You can prevent the storage of cookies by adjusting your browser settings accordingly. In addition, you can prevent Google from collecting and processing the data generated by cookies relating to your use of the website (including your IP address) by downloading and installing the browser plug‑in available at:

http://tools.google.com/dlpage/gaoptout?hl=en

Alternatively, you can set an opt‑out cookie that prevents future collection of your data when visiting our website. If you delete cookies, you must set the opt‑out cookie again. Processing is based on your consent pursuant to Art. 6(1)(a) GDPR, which you can withdraw at any time with effect for the future.

10.2 Google AdSense

Our websites use Google AdSense, an online advertising service of Google. Google AdSense uses cookies and web beacons (invisible graphics) to analyze website usage and enable the display of interest‑based advertisements. The information generated by cookies and web beacons (including your IP address) about the use of our website and the delivery of ad formats is transmitted to a Google server in the USA and stored there and may be shared with Google’s partners. Google does not combine your IP address with other data held by Google.

You can prevent the storage of cookies and the display of web beacons by configuring your browser to not accept cookies. Please note that in this case you may not be able to use all functions of the website fully. Processing is based on your consent pursuant to Art. 6(1)(a) GDPR.

10.3 Other analytics and marketing tools

Your original text mentions additional tools (e.g. New Relic, Crazy Egg, Zopim, AddThis, ScorecardResearch, Lead Inspector, Criteo, social media plugins). For each of these, you should:

  • Identify the provider and its address
  • Describe which data are collected and for what purpose
  • Explain whether cookies or similar technologies are used
  • State the legal basis (usually consent under Art. 6(1)(a) GDPR)
  • Provide an opt‑out option or link to the provider’s privacy/opt‑out page

For GDPR compliance, it is recommended to bundle all these services under a Consent Management Platform (CMP) and only load them after users have actively consented.

If you wish, a separate section can be drafted for each named tool following this pattern.

11. Social Media Plugins

Our websites may use social plugins (“plugins”) from social networks such as Facebook, Twitter, Google+, and others. When you access a page that contains such a plugin, your browser establishes a direct connection to the provider’s servers, and certain data (including your IP address and information about your visit) may be transmitted and stored there.

If you are logged in to the respective social network, the provider may associate your visit to our website directly with your user account. Interactions with the plugins (e.g. clicking the “Like”, “Tweet” or “+1” button) are transmitted directly to the provider and may be published in your profile and visible to your contacts.

For details on the purpose and scope of data collection and further processing by the providers, as well as your rights and settings to protect your privacy, please refer to the privacy policies of the respective networks. You can prevent plugins from loading entirely using appropriate browser add‑ons (e.g. script blockers such as “NoScript”). Processing is generally based on your consent pursuant to Art. 6(1)(a) GDPR.

12. Rating Reminders

If you have expressly given us your consent during or after an order by ticking the corresponding checkbox or clicking a button, we will use your email address to send you a reminder to rate your order via a review system. You can withdraw this consent at any time by sending us a message using the contact details provided below. The legal basis is Art. 6(1)(a) GDPR.

13. Data Security

We take appropriate technical and organizational security measures to protect your data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include, for example, the use of firewalls, data encryption, access controls, and physical security for our data centers.

However, no method of transmission over the internet or electronic storage is completely secure. If you suspect that your account has been misused, please contact us immediately using the contact details in this Privacy Policy.

14. Your Rights as a Data Subject

You have the following rights under the GDPR with regard to your personal

  • Right of access (Art. 15 GDPR)
  • Right to rectification (Art. 16 GDPR)
  • Right to erasure (Art. 17 GDPR)
  • Right to restriction of processing (Art. 18 GDPR)
  • Right to data portability (Art. 20 GDPR)
  • Right to object to processing (Art. 21 GDPR)
  • Right to withdraw consent at any time (Art. 7(3) GDPR)

To exercise your rights, you may contact us at any time using the contact details provided above. You also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement.

15. Contact

For questions, requests, or complaints regarding data protection, you can contact:
EV-IG GmbH
Isekai 1a
20249 Hamburg
Germany
Email: info@ev-ig.com